Frequently Asked Questions

Everything you need to know about shopping at 2819 Store.

How do I determine my correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts, as sizing can vary between slim-fit and oversized collections.

What is the 2819 Store return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, intimate apparel and earrings are final sale.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

How can I track my order?

Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's website to monitor your delivery progress.

Are your materials sustainably sourced?

At 2819 Store, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by 2026.